Customer Help


Shipping & Production

Where are you located?

We are located in Naarden, The Netherlands

How long does production/shipping take.

Our products are made to order, we do our best to ship our orders within 5 working days but this might not be the case. To know how long it will take for us to ship your order please contact us.

Shipping time is unfortunately out of our hands but in generall it takes between 2-4 weeks to arrive overseas.

How can I track my order?

To keep international shipping affordable we ship without tracking. If you would like to ship your order with tracking please contact us before placing your order.

My package never arrived, what do I do?

Please contact us with your order number and we would get back at you as soon as we can.


How do I choose the right Bridle size?


How do I choose the right neckrope size?

To answer this question we created a blog article that will help you find the right size. Click here to read it.

How do I choose the right Ropehalter size?



Do you make custom designs?

Yes we do, please contact us with your ideas so we can see together how we can bring your ideas to life.

Can I get a custom size?

Of course, when ordering your neckrope/ropehalter please write down in notes to seller that you would like to have your product custom sized and in which size you would like it.


Do you stock in other stores?

Currently we are not stocked in any other stores however if you would like to stock our products please contact us so we can work out the details.


Can I leave my horse unattended when wearing a neckrope/ropehalter?

We do not recommend a horse wearing a neckrope or ropehalter attended or unattended, if or when you are not able or unable to intervene if anything goes wrong. Our neckropes and ropehalters are made out of high quality, strong materials and they therefor might not break in moments of distress.

Please contact us if you have any question regarding this topic.

Get in touch

Have questions that where not answerd above?
Please get in touch with us and we would be more than happy to help.