Please follow the step-by-step instructions below
1. Try or check the product as soon as possible after receipt and leave the packaging and cards intact as much as possible. Please note that in case of damage to the product or horse hair/dirt on or to the product, the return will not be accepted. Make sure that the product stays clean.
2. If you want to exchange or return the product please download the return form here.
3. Pack the product well and add the return form, without the return form the return cannot be processed. (If you want to send the product in a used box remove old barcodes).
4. Send the parcel sufficiently stamped to the address below and keep (or mail us) the tracking code.
When you send the return from outside the EU, make sure you don't include the original invoice and clearly indicate it's a return shipment. When you have to indicate a value please always indicate a value lower than €20,00* (always insure your package with the correct value, we are not responsible for lost packages)
*In case the return in valued over €20,00 and import costs have to be paid we unfortunately have to deduct this from the refund.
5. We process the return within 14 days after we receive them.